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Pending means Makuta has sent the payment to the operator or bank, which has not answered yet — a USSD payment, for example, is waiting for the customer to confirm with their PIN. A payment link nobody has paid yet is Temporary, and one Makuta is still processing is Ongoing.

If a USSD payment is not confirmed within 2 minutes, it fails and the customer can dial again. A pending payment is not part of your balance until it is paid.

Temporary: created and waiting for the customer, like a payment link nobody has paid yet. Ongoing: Makuta is processing it. Pending: sent to the operator or bank, which has not answered. Failed: the operator refused it, or it was cancelled. Paid: completed, and credited to your Makuta balance.

Paid does not mean the money is in your bank. Paying it out to your bank is a transaction of its own, a Debit, with the same statuses; the payments you collect are Credits.

The next settlement, $14 820.00, is expected tomorrow at 9:00 AM UTC. It pays part of your Makuta balance out to your bank account.

Every payout shows in your transaction history as a Debit, with the payment it pays out. How often your balance is paid out to your bank has not been decided yet.

The receiving bank refused it. The account money is paid out to is kept by Makuta for your extension, not in the portal, so send a request and Makuta will check it.

Users with the Dealer or Merchant role see the payout concerned under Balance.

An offline terminal cannot take payments. Check that it is switched on and connected to the internet, then restart it.

If it stays offline, send a request below with its code, printed on the device, like T-005.

Refunds and disputes cannot be started from the portal yet. Send a request with the transaction reference and support will take it from there.

The reference is on the payment's page in Transactions and starts with MKTA.

The legal name, tax ID and registered address were checked when the account was opened, so they are locked in Business details.

To correct one, send a request with a document that shows the change.

A restricted service is missing something only Makuta can clear. Its page lists what is missing and what to send.

Users with the Dealer, Merchant, Point of sale or Shift manager role invite people from Users, and choose their role and which points of sale they see.